In its core, Retail Analytica is the tool that automates the process of listening to customer interactions. Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost.
Promoter campaign supported trade activation program needed close supervision. By improving hostess interactions, we increased sales by 20%.
Tested the assumption of increasing average check (ARPU) through agent stimulation (200 000 + contacts per month). Average check increased by 30%.
Due to ad ban Client had limited customer conversion abilities. Having launched a trade activation program with the Client, we increased sales by 25%.
Plummeting sales and customer churn, reason unknown. Waiters’ performance and operation routine monitored & assessed. Revenue increased by 25%.
Financial models: as per each processed contact, monthly fee or one-time installment – all options are flexible.
Large customers are used to working as per each contact, as it allows using the service without buying it (SaaS) while the product is supported and updated as per customers’ requests.
DID YOU KNOW?
As early adopters of speech analytics, debt collection agencies use the software as well, doing so not only to ensure agents are following strict compliance regulations, but to provide better customer experience. Even debt collectors care about how you feel – as it pertains to persuading you to pay up.
What would we like to achieve?
What kind of mechanics shall we use?
Overall project designing.
Who will participate, and where?
Should we adapt the system in any way?
Has the pilot gone smooth?
Roles & Cabinets
Set up your own mechanics
Set up your own questions
Set your own rules
The self-learning hybrid listening tool named «Intelligent Audition» can, with absolute precision, help solve your goals.
System Adaptation
Setting up mechanics
Setting up questions
Content management – yes
Hybridity allows increasing speeds & decreasing costs for customers. As machine does the primary assessment and sends only what needs to be proofed.
I am a business consultant, and I run a research agency. You may get my credentials upon request. Together with Intelligent Audition we implemented several projects with banks and FMCG. There has been no single launch without incremental sales that we attained together with our customers. This is an amazing innovative hybrid system (the hybridity…
I am a manager at a large FMCG, and I run trade activation programs. You may get my credentials upon request. The tool is indispensable, especially now that we have legal limitations to advertising spirits. We use the product regularly while being able to swiftly react and thus attain incremental revenues. Thanks to the guys,…
I am a business owner, and I run a chain of 6 restaurants. You may get my credentials upon request. It feels amazing, being able to analyze what is happening at my frontline, in each and every restaurant. Thanks to the solution I am now able to understand the problems and areas for improvement. We…
Using the predefined vocabularies, the self-learning AI system “listens” to dialogues, determines problem instances and reports them to humans, whereupon live call center listens carefully to the lists the system has reported to them and conducts careful human analysis. The results then go back to the system for the latter to learn from humans.
by Retail Analytica, LLC, Retail Analytica Bis, Ltd.
